Privacy Policy
Last updated: July 2026
Nakoda Forex (operating as Mayur Jewellers / Nakoda Forex, Kalina, Santacruz East, Mumbai) respects your privacy. This policy explains what information we collect when you use this website, why we collect it, and how it is handled.
Information we collect
- Contact details you share with us, such as your name, phone number, email address, and the area you are located in, when you fill in the callback or order form, or write to us on WhatsApp or email.
- Order details you provide, such as the currency, amount, and service you are enquiring about.
- For completed forex transactions, identity and KYC documents required under RBI regulations for currency exchange, money transfer, and prepaid forex card services. These are collected directly by our team, not through this website.
- Basic technical information such as browser type and device, collected automatically when you visit the site, used only to keep the site working correctly.
How we use this information
- To respond to your enquiry, call you back, or process the order you have requested.
- To share today's exchange rate and confirm the final rate for your transaction.
- To meet identity verification and record-keeping requirements under RBI and FEMA regulations applicable to authorised money-changing and remittance services.
- We do not use your information for unrelated marketing without your consent, and we do not sell your personal information to third parties.
How your information is shared
Your details are shared only where necessary to complete your transaction, for example with our RBI-authorised banking or money-changing partners who process the exchange, transfer, or card issuance on our behalf. We do not share your information with unrelated third parties for their own marketing use.
WhatsApp and phone enquiries
If you contact us or book an order through WhatsApp or by phone, that conversation is subject to WhatsApp's own privacy terms in addition to this policy. We use these channels only to respond to your enquiry and confirm your order.
Data retention
We retain enquiry and transaction information for as long as needed to complete your request and to meet record-keeping obligations under applicable RBI and FEMA regulations, after which it is deleted or archived securely.
Your choices
- You can ask us what personal information we hold about you.
- You can ask us to correct inaccurate information.
- You can ask us to delete information we are not legally required to retain.
To make any of these requests, write to us at nakodaforex@yahoo.com.
Cookies
This website does not use tracking or advertising cookies. It only stores what is needed for the page to function during your visit, such as your currency converter selection.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or in applicable regulations. The date at the top of this page shows when it was last revised.
Contact us
For any privacy-related questions, reach us at nakodaforex@yahoo.com, or call us at 81691 92254 or 93214 77261.